Signal desk

Report a problem

Tell us what's wrong and we'll look into it. Email ops@firstsignalgames.com with the subject line shown for each type.

A player or chat in Neon Arcana

Use the in-game report option where it's available. You can also email us with subject Report: player, the player name, the time (with time zone), and a screenshot if you have one.

A bug or crash

Subject Report: bug. Include your device, OS version, game version (Settings), what you did, and what happened.

A purchase that didn't arrive

Subject Report: purchase. Include your player name and the App Store or Google Play receipt. Refunds for in-app purchases are processed by Apple or Google. See Support.

A shop order

Subject Report: order with your order number. See the Refund policy.

BLUE MANA adverse event

If you think you had a reaction to BLUE MANA, stop using it and talk to a healthcare provider. Report it to First Signal Games LLC, 11128 Windpoint Drive, Tampa, FL 33635 · ops@firstsignalgames.com, subject Report: adverse event.

Security issue

Subject Report: security. Please don't share details publicly until we've had a chance to fix it.

Copyright or illegal content

Subject Report: content notice. Include the location of the content, why you think it's unlawful or infringing, your name and email, and a statement that your notice is accurate and made in good faith.